Sales Policy

Thank you for your recent purchase from Black Dolls Matter®. Kindly note that all sales are final. Should you have any questions or concerns prior to making a purchase, please reach out to us at

If you encounter any issues with your doll upon receipt, please contact us within three business days at, including your order number in the email.

Our commitment is to ship your handmade doll promptly, but starting December 1, 2023, please be aware of our extended turnaround time of 8-12 weeks from the purchase date.

For secure delivery, we offer shipping via priority, UPS, or USPS with tracking and insurance for an additional $15 at checkout. Opt for added protection with the signature confirmation option at $3.10. Ensure your shipping details are accurate to avoid potential re-shipping costs.

If expedited shipping is required, we offer this service for an additional $45 USD rush fee per doll, with orders shipped within 7-10 business days from the rush payment date. Limited slots are available, so contact us at immediately after placing your order, providing your order number.

Our business hours are Monday through Friday from 9 am to 5 pm EST. We are closed all holidays.
Thank you for choosing Black Dolls Matter®!