Last Updated: 02/23/2025
Welcome to Black Dolls Matter®! We aim to provide high-quality, collectible dolls that celebrate diversity and representation. This policy explains our terms regarding returns, shipping, payments, privacy, and dispute resolution. By purchasing from our website, you agree to these terms.
1. Returns & Exchanges
We want you to love your purchase! If you’re not completely satisfied, we offer returns and exchanges under the following conditions:
Eligibility
- Timeframe: Returns and exchanges are accepted within 30 days of purchase.
- Condition: Items must be unused, in original packaging, and with proof of purchase.
- Non-Returnable Items:
- Personalized or custom dolls
- Sale or clearance items
- Items damaged due to misuse or improper handling
Process
- Request a Return: Email customer.service@blackdollsmatter.com with your order number.
- Receive Instructions: We’ll provide a return authorization and instructions.
- Return Shipping: Customers are responsible for shipping costs unless the item is defective or incorrect.
Refunds
- Approved refunds will be processed within 7-10 business days using the original payment method.
- Original shipping costs are non-refundable, except in cases of defects or order errors.
2. Shipping & Delivery
Processing & Shipping Times
- Orders are processed within 1-3 business days.
- Delivery times vary based on location and chosen shipping method.
- A tracking number will be sent via email once your order ships.
Shipping Methods & Costs
- Shipping rates are calculated at checkout based on location and shipping method.
- Expedited shipping options are available at an additional cost.
International Shipping
- We currently ship to select international locations.
- Customers are responsible for any applicable customs duties, taxes, or fees.
Risk of Loss
Once an order is shipped, Black Dolls Matter® is not responsible for lost, stolen, or delayed shipments. If an issue arises, please get in touch with the carrier. We will assist where possible.
3. Payment Methods & Fraud Protection
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay & Google Pay
To prevent fraud, all transactions are subject to verification. If flagged, we may request additional documentation before processing. We reserve the right to cancel suspicious transactions.
4. Privacy Policy & Data Protection
We are committed to protecting your privacy.
Information We Collect
- Name, email, and shipping/billing address
- Payment details (processed securely and never stored on our servers)
- Order history and preferences
How We Use Your Information
- To process and fulfill your order
- To provide customer support
- To send marketing emails (only if you opt-in)
Your Rights (CCPA & GDPR Compliance)
- California and EU customers have the right to:
- Please request a copy of their data
- Request deletion of their data
- Opt-out of marketing communications
To exercise these rights, email privacy@blackdollsmatter.com.
5. Dispute Resolution & Legal Terms
Governing Law
This policy is governed by the laws of [Your State, USA] without regard to conflicts of law principles.
Binding Arbitration
By purchasing from Black Dolls Matter®, you agree that any disputes will be resolved through binding arbitration in [Your State], rather than in court. This does not waive your rights under applicable consumer protection laws.
Limitation of Liability
Black Dolls Matter® is not liable for indirect, incidental, or consequential damages arising from your use of our products or services.
6. Contact Us
For any questions, please reach out to our customer service team:
📧 Email: customer.service@blackdollsmatter.com
📞 Phone: (123) 456-7890
📍 Hours: Monday–Friday, 9 AM–5 PM EST
Thank you for supporting Black Dolls Matter®!
Why This Policy is Legally Strong:
✅ Clarity & Transparency – Covers essential terms while being easy to understand.
✅ Consumer Protection Compliance – Includes return policies, privacy rights (CCPA & GDPR), and fraud prevention.
✅ Limits Legal Liability – Includes an arbitration clause and risk of loss disclaimer to protect the business.
Black Dolls Matter®
1500 Chestnut Street, Second Floor #1795
Philadelphia, PA 19102
Email: customer.service@blackdollsmatter.com
Phone: (445) 255-0626
